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Terms of Service

 

Refund Policy

30 Day Money Back Guarantee

Our top priority is your satisfaction with our products and we back our products 100%.

If after receiving your order, you are not completely satisfied, please know that you are entitled to a full refund with no questions asked.

If for any reason you are in need of a refund, please contact us at:

orders@mountainskyoils.com or (701) 347-1477

 

Shipping Rates & Policies

Order destinations within the continental United States (48 states) are shipped via United Parcel Service (UPS) or The United States Postal Service (USPS). Ultimately, we will choose the lowest cost carrier for your order when it is ready to be shipped. We don’t ship to international addresses.

Shipping Rates:

Orders < $100 … $6.95
Orders > $100 … FREE*
Orders < 1xLb … $4.95

We offer free shipping on orders of $100 or more. Some orders may be excluded from free shipping due to the shipping weight and/or destination. Unfortunately, our site cannot determine if an order isn’t eligible for free shipping until it has been placed and reviewed. You will be notified if your order is subject to shipping charges and have the option to process or cancel your order.

Packages sent to Alaska, Hawaii, and Military locations (APO/FPO) are shipped via USPS. Shipping starts at $4.95 and is based on the actual weight of the package and destination. You can obtain a shipping quote by adding items to your basket and clicking the “estimate shipping” link.

All P.O. Box orders are shipped via USPS. Additional shipping may apply. You will be contacted via email and/or phone if your order is subject to additional charges. You may choose to process or cancel your order or provide an alternate shipping address.

Most orders arrive in 2-5 business days from the shipment date. Saturdays, Sundays and holidays are not considered business days. For military locations (APO/FPO), the time of final delivery is dependent upon several factors, including security, customs, space availability, and the speed of the military postal system. However, most packages reach their destination within 2-3 weeks.

Orders shipped via UPS will receive a tracking number. Orders shipped via USPS will receive a delivery confirmation number. This is not a tracking number, but rather a notice that the package was shipped and delivered. You may check the status of your order by logging into your account or clicking on “Order Status/Tracking” under the Help Center located at the bottom of any page.

Orders received after 3:00 pm EDT will be processed on the next business day. Most orders ship within 24 to 48 hours. We regularly stock most of the items we carry. Occasionally, we may run out of an item in which case we will contact you via email and/or phone to obtain your instructions. You may request to: 1) hold the order until all items are available, 2) ship available items, 3) substitute a different item or flavor, or 4) cancel the order. We do not “back order” items as we make every effort to have all items in stock. We cannot predict when a large order(s) will deplete our inventory. Additional shipping charges will apply on split shipments. If we are unable to contact you within 24 hours, your order will be held until all items are available to be shipped.

When placing an order, it is imperative that you provide your complete shipping address including any apartment number, floor, suite, etc. Military personnel should enter APO or FPO in the city field under “Ship To” information. Your state will be AE, AP or AA and your zip code should begin with 09, 34 or 96. WE GENERATE OUR SHIPPING LABELS FROM THE INFORMATION YOU PROVIDE. We are not responsible for packages that are lost due to incorrect or incomplete address information.

UPS charges us a $12.00 per package fee to correct an address. This fee will be passed on to you for each package that is incorrectly addressed. UPS will make three attempts to deliver your package. If they are unable to deliver your package on the third attempt, it will be returned to us. You may contact UPS at tel:1-800-742-5877 to make delivery arrangements prior to the third attempt. UPS charges us a fee for returned deliveries. This fee, whatever the cost, will be passed on to you. Additional shipping charges will apply to correct an address and reship the package.

If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply. Any and all shipping costs will not be refunded. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.

We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area, the driver will usually leave the package at your door or other safe area. However, it is solely up to your UPS driver’s discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label.

If you have any questions email orders@mountainskyoils.com or call us at: 701.347.1477

 

Privacy Policy

“Cookies”

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits.

Outside Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance.

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Marketing

By visiting this website customer agrees to allow their information to be marketed via email or SMS through third-party services and customer indemnifies all companies involved against all legal action.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Additional Details

This website may also use, on some pages, the HotJar Analysis and Feedback tool. The HotJar service helps us analyze how visitors use our websites. It reveals the online behavior and feedback of our website’s visitors. By combining both A) Analysis and B) Feedback tools, Hotjar gives us the ‘big picture’ of how to improve our website visitor’s experience and the site’s performance. We do not collect through the HotJar service or transfer to HotJar any Personal Identifiable Information. We only use the HotJar service to record, for some visitors on some websites and on an anonymous basis, information such as mouse clicks, mouse movements, scrolling activity as well as non-Personally Identifiable Information text you type in some of our websites. Information about the browser (type, version, screen size, etc.), basic information about the user (IP address, language, time zone) and data containing mouse movements, clicks, scroll events and keystrokes are sent to HotJar. No personal data is sent. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. Keystrokes from password fields and fields marked as “sensitive” are never recorded or sent over the network. For more information see HotJar’s Privacy Policy at https://www.hotjar.com/privacy. You can choose to disable the HotJar service at https://www.hotjar.com/opt-out.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

Privacy Policy Modification Date: 01/24/2020

 

Security Policy

•All Mountain Sky websites have been established by the Mountain Sky Corporation and the Information Technology Departments of its subsidiaries.

•Two types of access have been established for Mountain Sky websites:

•Public access sites contain information which is freely accessible, and may be viewed by any visitor. However, Mountain Sky maintains a copyright interest in the contents of all of its websites. Information posted on public access sites may not be distributed or copied without obtaining permission from one of the members of the Mountain Sky Web Content Team. Electronic information which is stored, transmitted, or processed on company computers or communication devices is the property of Mountain Sky, inc.

•Customer information sites provide restricted access to sensitive and proprietary business information. Gaining access to some types of Web-enabled information will require customers to register to view, retrieve, or process data provided by Mountain Sky. Parties so authorized may not divulge or transmit this information to other external parties without permission from the President or a Vice President of the Mountain Sky Corporation or its subsidiaries. Failure to comply with this security policy is punishable through loss of access and possible legal action for damages

•User registration for secured access to a Mountain Sky website may be required when:

•A Web application or internal link requires user identification before processing

•Accessed data has been classified as “business-sensitive” and requires further authorization.

•To facilitate site management, information may be collected for statistical purposes. Company computer systems can employ software programs to compile summary usage statistics, which may be used for assessing what information is relevant to users. The data so accumulated may be used to help determine technical design specifications, identify system performance, or pinpoint problem areas.

•Except for authorized security investigations and data collection, no attempts will be made to identify individual users or their usage habits. Accumulated data logs will be scheduled for regular deletion in accordance with schedules set by Mountain Sky Web administrators.Unauthorized attempts to load information or change information via any Mountain Sky Web service are strictly prohibited, and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

•User ID and password policy:

•Access to sensitive or proprietary business information on Mountain Sky websites is limited to customers, clients and vendors who have been determined to have an appropriate business reason for having access to such data. All registered Web customers who are granted security access will be identified by a user name (referred to as the User ID). All actions performed with a User ID will be the responsibility of the ID’s registered owner.Individuals who are granted password access to restricted information on Mountain Sky websites are prohibited from sharing those passwords with or divulging those passwords to any third parties. User will notify us immediately in the event a User ID or password is lost or stolen or if User believes that a non-authorized individual has discovered the User ID or password.

•Mountain Sky’s records will be final and conclusive in all questions concerning whether or not your User ID or password was used in connection with a particular transaction.

•By accepting password access to restricted Mountain Sky website, the User agrees to protect the identity of the password from discovery by any unauthorized third parties. To protect against anyone acquiring your password, Mountain Sky suggests the following security measures:

•Never give out your User ID or password.

•Your password should be changed immediately if someone else identifies it. Mountain Sky policy prohibits the sharing of User IDs or passwords.

•The User is required to contact Mountain Sky’s eBusiness department if there are any changes in personnel accessing our website (ex., employee leaving company).

•Mountain Sky will not be responsible for any damages caused by the unauthorized use of your account. You are responsible for all activities that occur under your account and password.

•If you have any questions or comments regarding the Mountain Sky Website Security Policy, please contact the Webmaster by using the Feedback button, or email to webmaster@mountainskyoils.com.